winsoncreation.com publishes delivery dates on a best effort basis. By ordering from winsoncreation.com, you accept that deliveries can be delayed for several reasons including but not restricted to holidays in Hong Kong and overseas locations, shipping delays, customs clearance, products damaged in transit and other logistics issues. winsoncreation.com shall not be liable for, any damages or claims related to delayed shipments.
By completing your order on winsoncreation.com, you certify that you have verified your delivery address as being accurate.
Products stocked in our HK warehouse (in stock items), can be exchanged within 7-days. All returned items must be unopened and in their original packaging with tags intact and no wear or damage.
Customers will not be credited for the shipping costs associated with the original order.
All returns require authorization. Email us at firstname.lastname@example.org before returning any products.
Customers are responsible for all shipping costs associated with returning the product. Please use a traceable courier when returning products. Products lost in transit will not be refunded.
Please return items to our office address:
If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement. We will be responsible for all shipping fees.